At Soefr.shop, customer satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we offer a 30-day refund policy.

How to Request a Refund:

• If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.
• To initiate a refund, please email us at elessar@soefr.shop with your order number and the reason for the return.
• We will guide you through the return process and provide you with the necessary instructions.

Eligibility for Refund:

• Items must be returned in their original condition, unused, and in their original packaging.
• If the product is damaged or defective upon arrival, please contact us immediately. We will arrange for a replacement or a full refund.
• Customized or personalized items (if applicable) may not be eligible for a refund, unless there is an issue with the product itself.

Refund Process:

• Once we receive the returned item and confirm its condition, we will process your refund.
• Refunds will be credited to the original payment method used during the purchase.
• Please allow 5-7 business days for the refund to reflect in your account.

Non-Refundable Items:

• Certain products, such as sale items, clearance items, or gift cards (if applicable), may not be eligible for refunds.

Shipping Fees:

• The cost of return shipping is the responsibility of the customer, except in cases where the product is damaged or defective.
• Original shipping charges are non-refundable.

Exchanges:

• If you would prefer to exchange your product, please follow the same process as the return. We will be happy to assist you with a product exchange.

Thank you for shopping at Soefr.shop! We value your business and strive to provide the best customer service.